The Literacy Center
PO Box 3725
PO Box 3725
Bluffton SC 29910-3725
Contact Information
Organization DBA (Doing Business As)
Organization DBA
Address PO Box 3725
PO Box 3725
Bluffton, SC 299103725
Telephone (843) 815-6616
E-mail pwall@theliteracycenter.org
Projected Annual Revenue $401,000.00 (2016)
Mission Statement

The mission of The Literacy Center (TLC) is to strengthen literacy for people in Beaufort County area providing reading, writing, math and speaking skills to be successful in the workplace, with their families an din our community.

Leadership
CEO/Executive Director Ms. Pam Wall
Board Chair Mr. Jim Bannon
Board Chair Company Affiliation Bannon Law Group
History and Background
Year of Incorporation 1982
Former Names
NameYear
The Literacy Volunteers of the Lowcountry2014
Financial Summary
Revenue vs Expenses Bar Graph - All Years
Graph: Expense Breakdown Graph - All Years
Revenue vs Expenses Area Graph - All Years

Comparing revenue to expenses shows how the organizations finances fluctuate over time.

Source: IRS Form 990

 Breakdown
Net Gain/Loss:    in 
Note: When component data are not available, the graph displays the total Revenue and/or Expense values.
Statements
Mission

The mission of The Literacy Center (TLC) is to strengthen literacy for people in Beaufort County area providing reading, writing, math and speaking skills to be successful in the workplace, with their families an din our community.

Background The seeds of the first literacy program in Beaufort County were sown on St. Helena Island at the Franciscan Center where the Roman Catholic sisters there and many concerned citizens recognized the literacy needs of the community and formed the Beaufort County Literacy and Group Leadership Association in 1973.  Since then, the organization has evolved to become the Literacy Volunteers of the Lowcountry (LVL), a not-for-profit organization that equips area adults with the reading, writing, speaking, and math skills they need to succeed in their families, the workforce, and their communities. With the assistance of more than 100 volunteer tutors assisted by professional staff, it provides family literacy, basic literacy tutoring and ESOL tutoring and instruction at eight locations in Beaufort County.  Annually, it enrolls over 600 students.  It is an accredited affiliate of ProLiteracy and a United Way of the Lowcountry partner. The Hilton Head Island/Bluffton Chamber of Commerce named LVL Outstanding Organization of 2003 and the Beaufort Regional Chamber of Commerce awarded LVL the 2004 and 2010 Civitas Awards for "contributing to the economic prosperity and quality of life in our community." In 2014, LVL became The Literacy Center, and received The School of Library and Information Science at the University of South Carolina’s South Carolina Annual Literacy Leader Award for its “significant impact on the lives of adults in Beaufort County."
Impact
In 2014 - 2015 we averaged over 750 students
35% - enrolled in Basic Literacy or pre-GED
65% - enrolled in English Literacy or Citizenship classes
65%  - female and 35% - male
95%  of our students attended classes at least 12 hours and achieve at least one personally-set goal
26 got a job or better job
7 obtained citizenship
5 received their GED or other secondary school diploma
5 entered other education and/or training
2 registered to vote fo the first time
141 attained wellness and healthy lifestyle skills
136 increased their involvement in their children's educational activities
 
425 individuals served as tutors or substitute tutors in our most recent full program year, logging 11,395 hours
Tutors go through more than 12 hours of training in adult teaching methodology, plus ongoing in -services.
 
Goals in 2015-16: 
Implement our "Family Sustainability 360" program to help illiterate parents better serve their children and other family members.
 
Create a distance learning program so that students who have child care, transportation and work schedule challenges can attend classes remotely when they can't make scheduled classes.
 
Market analysis to reach areas we currently do not serve, i.e. Jasper County, northern Beaufort County.
Grow our Board of Directors by 10 people to include more diversity, full time residents and business owners, the "next generation." 
Increase our donor base and nurture our current donor base to be less reliant on special events which are labor intensive; unreliable outcomes.
Create or update our donor acknowledgement tools on our website, email blasts, circle of support vehicle and a newsletter. 
Needs

The Literacy Center relies on the generosity of private donors and grantors who provide over 60 % of its annual revenue.  It costs about $1,000 to support an adult student for one year.

We need additional funds to sustain our extremely successful Family Literacy 360 program now operating at 4 sites.
 
We need to hire a part time Director of Development to support the executive director and board of directors in fund development.
 
We need 10 - 12 new members for our board of directors.  We need more representatives of local businesses engaged in organizational leadership who will help support workforce development needs of our students.  We also need build our board committees, including a special events committee for the 5 special events we host each year.

We need tutors for all of our eight literacy sites.

 
CEO/Executive Director Statement         The Literacy Center is proud to be part of the Giving Marketplace! As the executive director I serve at the pleasure of  TLC’s Board of Directors. In 2015 the Board adopted a new strategic plan based on the organization’s strengths, weaknesses, opportunities and threats. This has led to the identification of broad planning initiatives designed to achieve a higher level of organizational sustainability and to expand the reach and effectiveness of TLC programs.

     Planning committees have been formed to examine best practices in literacy programs and content delivery, and understand the learning needs of adults and families in our area. Other areas of committee work are the sustainability of the organization, growing the board of directors, and enhance financial management.

     Current goals in active development include:

a.  Increase our board members to 15 to include more local business representatives to help drive workforce development.

b.  Enhance tutor training to include elements of Family Literacy 360.

c.  Recruit new tutors while retaining current volunteers,

d.  Sustain the extremely successful Family Literacy 360 program now in 4 locations.

e.  Increase outreach to northern Beaufort and serve a larger client base.

f.  Hire a part time director of development to support the executive director and board of directors in fund development and financial leadership. 
 
Work with a freelance marketing firm to focus on targeted marketing and eliminate an in house position. 

     We are making great progress and I believe will become a stronger organization with this work completed!

Most sincerely,

Pam Wall


Board Chair Statement

In late 2014, TLC’s Board of Director’s made a commitment to Strategic Planning. Consultants from SCORE, Hilton Head, helped TLC assess organizational strengths and weaknesses, as well as environmental threats and opportunities. This led to the identification of broad planning initiatives designed to achieve a higher level of organizational sustainability and to expand the reach and effectiveness of TLC programs.

We established planning committees to:

a. update our understanding of the  literacy learning needs of adults in our area,

b. examine best practices in literacy content delivery and explore new opportunities for local partnerships and complementary program delivery,

c. increase the number and diversity of TLC’s Board members,

d. evaluate our revenue generation activities and potential new sources, and 

e. enhance our financial management.

We will complete our plan by October 2015; it will drive our 2016 Budget.

In the meantime, we are working actively to:

a.  Increase our board members to 15,

b.  Begin uniform tutor training in August,

c.  Recruit new tutors while retaining current volunteers,

d.  Implement a new collaborative program - “Family Sustainability 360,”

e.  Increase outreach to northern Beaufort and serve a larger client base.

         Yours truly,

          Jim Bannon

    Chairman, Board of Directors

CEO/Executive Director/Board Comments

October 18, 2016

Community Foundation of the Lowcountry

4 Northridge Drive, Suite A

P.O. Box 23019

Hilton Head Island, SC 29925

Dear Community Foundation of the Lowcountry,

The Literacy Center is proud to be part of the Giving Marketplace – thank you! As the executive director I serve at the pleasure of the TLC’s Board of Directors. In 2015 the Board adopted a strategic plan based on the organization’s strengths, weaknesses, opportunities and threats. This led to the identification of broad planning initiatives designed to achieve a higher level of organizational sustainability and to expand the reach and effectiveness of TLC programs.

Planning committees have been formed to examine best practices in literacy program and content delivery, and understand the learning needs of adults in our area. Other areas of committee work are the sustainability of the organization, growing the board of directors, and enhance financial management. The plan is complete and is being used to drive the 2017 budget.

Current goals in active development include:

a. Increase our board members to 15,

b. Begin uniform tutor training in August,

c. Recruit new tutors while retaining current volunteers,

d. Implement a new collaborative program - “Family Sustainability 360,”

e. Increase outreach to northern Beaufort and serve a larger client base.

We are making great progress and I believe will become a stronger organization with this work completed!

Most sincerely,

Pam Wall

Pam Wall, Executive Director

Areas of Service
Area
Beaufort County
Jasper County
The Literacy Center serves adults and families who live and work in greater Beaufort County, SC.
Board Chair
Board Chair Mr. Jim Bannon
Company Affiliation Bannon Law Group
Term Jan 2014 to Dec 2017
Email jimbannon@bannonlawgroup.com
Board of Directors
NameAffiliation
James Bannon Community Volunteer
Don Brashears Liberty Tax Service/Atlantic Real Estate
Brian Carmines Community Volunteer
Elaine Cope Technical College of the Lowcountry
Karen Edwards Community Volunteer
Marion Payne Community Volunteer
Alison Rice-Berlin Independent Real Estate Agent
Robert Taylor No affiliation
Dr. Maria Velez de Berliner Contractor, US Department of Defense
Board Demographics - Ethnicity
African American/Black 2
Asian American/Pacific Islander 0
Caucasian 6
Hispanic/Latino 1
Native American/American Indian 0
Board Demographics - Gender
Male 3
Female 5
Governance
Board Term Lengths 3
Board Term Limits 2
Board Meeting Attendance % 74%
Written Board Selection Criteria? No
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 100%
Percentage Making In-Kind Contributions 50%
Number of Full Board Meetings Annually 12
Standing Committees
Executive
Board Governance
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Finance
Other Boards
The tables below contain information about other groups that advise this nonprofit on operations and projects.
Comments
Our Board of Directors had a number of long time members who continued to serve during a time of replacing our executive director.  All went far beyond  the requirements of board members!  We are slowing replace those members as they rotated off. Currently we have two potential board members being interviewed and plan to grow the membership to at least 15 members.  We want members who will commit to a committee, support the organization in some way in different areas of the community and be very engaged.  Sometimes that is a challenge in our community!  We are getting there and the people we are meeting with are very impressed with our organization.
Sincerely - Pam Wall 
Executive Director
Executive Director/CEO Ms. Pam Wall
Experience

Ms. Wall has over 35 years experience in non profit management, most recently as the ED of Kidzu Children's Museum in Chapel Hill, NC, where she raised over $2M in a capital campaign to build a permanent museum.  In the Triangle Regional since 2000, she created Triangle Tomorrow, a private sector quality of life organization that prioritized air, water, land use, green space and transportation as it related a sustainable region.  She led the Clusters of Innovation initiative with Harvard's Michael Porter and DC based Council on Competitiveness which led to a 10 year regional plan for economic development.  Ms. Wall partnered with the Urban Land Institute to lead a 13-county visioning process to define goals over the next 25 years.  For this project she was awarded the "Leadership Triangle Award" in 2010 and named "Tarheel of the Week" by the News & Observer.

She previously served as Executive Director of the Asheville-Buncombe County VISION in Asheville, NC, where she created the organization as a 501(c)3 and implemented an countywide adopted vision for the future 25 years of growth and progress.  She created the community's first benchmark report to measure progress made or not being made.  This benchmark reported served as the model for the NC State Department of Economic Development for the state's benchmarking report.  Ms. Wall led an annual education summer that took the lead in an initiative to lower the drop out rates in the county by 7% annually, a percentage surpassed in the first year.   Annually she led Leadership Asheville presented by UNC-Asheville, focused on the 25-year vision for the city and county.

 Ms. Wall has served a number of organizations, including Governor James Hunt's Emerging Issues Forum program committee.  Her work has been featured in "Research Triangle: From Tobacco Road to Global Prominence," by William Rohe of UNC-Chapel Hill.   
Co-CEO
Term Start May 2015
Email pwall@theliteracycenter.org
Experience
Senior Staff
NameTitle
Michael Powers Program Manager
Ann Skinner Program Manager
Staff
Full Time Staff 3
Part Time Staff 10
Volunteers 174
Contractors 0
Retention Rate 80%
Plans
Organization has a Strategic Plan? Yes
Date Strategic Plan Adopted Oct 2015
Years Strategic Plan Considers 3
Organization has a Fundraising Plan? Under Development
Management Succession Plan? No
Organization Policy and Procedures Yes
Diversity Policy No
Nondiscrimination Policy No
Whistleblower Policy Yes
Document Destruction Policy Yes
Directors and Officers Insurance Policy Yes
Collaborations

Affiliations
AffiliationYear
ProLiteracy America1988
Awards
Awards
Award/RecognitionOrganizationYear
Outstanding OrganizationHilton Head/Bluffton Chamber of Commerce2003
Civitas Award for Non-profit organizationBeaufort Regional Chamber of Commerce2010
Erin Hardwick Award for Nonprofit ExcellenceSouth Carolina Association of Nonprofit Organizations2012
South Carolina Annual Literacy Leader AwardThe School of Library and Information Science at the University of South Carolina2014
Programs
Description The Literacy Center provides one-on-one tutoring and small group and computer-assisted instruction for adults seeking to improve their reading, writing, or math skills.
Budget 143602
Short Term Success Adult students will increase basic skills competencies and achieve personal goals
Long Term Success Adults will increase their earnings Adults will improve their health outcomes Adults will increase their involvement in their children's education Adults will increase their involvement in the community
Program Success Monitored BY Comparison of pre-and post-test scores on the Test of Adult Basic Education (TABE) Self-reported achievement of previously set personal goals
Description The Literacy Center provides small-group, classroom, and computer-assisted English for Speakers of Other Languages (English literacy) instruction for immigrants.
Budget 213872
Short Term Success Adults will increase their communication competencies and achieve personally set goals.
Long Term Success Adults will increase their earning power. Adults will become citizens. Adults will seek out more advanced education and training. Adults will reduce their reliance on social services. Adults will improve their health outcomes. Adults will be more engaged in the life of the community. Adults will increase involvement in their children's education.
Program Success Monitored BY Comparison of pre-and post-test scores on the Basic English Skills Test (BEST Plus) Self-reported achievement of previously set personal goals.
Description The goal of Family Literacy is to empower families to end the intergenerational cycle of low litereacy.  The program was created at the request of the community to help bright children who were underachieving and dealing with other problems because they went home to parents who don't read, write or speak English.  FL 360 began in January 2016 and served 17 families at 3 locations.  Recently we have started the 2016-2017 Family Literacy programs and will serve 35 families (100 adults and students) at Holy Family, St. Francis, Deep Well and Bluffton Self Help.
Budget $150,000
Short Term Success
90% participation of families.
. For children relevant data gathered include attendance and behavioral improvement, grade average or better reading and language scores, school socialization skills, % of South Carolina Scope and Sequence competencies mastered, student performance gap change from the start, midpoint and completion of the class. For parents relevant data including BEST+ and TABE scores and personal goals stated at program intake that have been met, times per week that child is read to, times per week a parent assists with homework, volunteer time in school and teacher conferences attended.  
Long Term Success Long term success of FL 360 will be 35-50 families served annually.
Strategy Yes
Program Success Monitored BY Monitored by USCB Department of Education, TLC, State required adult education testing scores, the children's teachers and other community support groups.
Fiscal Year
Fiscal Year 2016
Projected Revenue $401,000.00
Projected Expenses $401,000.00
Endowment Value $7,000.00
Spending Policy Percentage
Percentage (if selected) 0
Audit Documents
IRS Letter of Exemption
Detailed Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201420132012
Foundation and
Corporation Contributions
$235,164$265,050$261,766
Government Contributions$18,034$12,297$14,815
Federal------
State------
Local------
Unspecified$18,034$12,297$14,815
Individual Contributions------
$0$0$0
$26,355$31,456$24,067
Investment Income, Net of Losses$434$1,288$268
Membership Dues$0$0$0
Special Events$2,714$0$0
Revenue In-Kind$0$0$0
Other$0$0$0
Expense Allocation
Fiscal Year201420132012
Program Expense$278,806$292,708$273,916
Administration Expense$47,310$39,383$59,724
Fundraising Expense$43,943$63,898$35,511
Payments to Affiliates------
Total Revenue/Total Expenses0.931.031.01
Program Expense/Total Expenses75%74%74%
Fundraising Expense/Contributed Revenue17%23%13%
Assets and Liabilities
Fiscal Year201420132012
Total Assets$189,906$216,448$210,780
Current Assets$184,199$211,534$201,143
Long-Term Liabilities$0$0$0
Current Liabilities$3,218$4,312$9,787
Total Net Assets$186,688$212,136$200,993
Short Term Solvency
Fiscal Year201420132012
Current Ratio: Current Assets/Current Liabilities57.2449.0620.55
Long Term Solvency
Fiscal Year201420132012
Long-Term Liabilities/Total Assets0%0%0%
Top Funding Sources
Fiscal Year201420132012
Top Funding Source & Dollar Amount -- -- --
Second Highest Funding Source & Dollar Amount -- -- --
Third Highest Funding Source & Dollar Amount -- -- --
Capital Campaign
Currently in a Capital Campaign? No
Capital Campaign Anticipated in Next 5 Years? Yes
State Charitable Solicitations Permit
Registration Yes May 2017
Comments
Organization Comments
Nonprofit The Literacy Center
Address PO Box 3725
PO Box 3725
Bluffton, SC 299103725
Primary Phone (843) 815-6616
CEO/Executive Director Ms. Pam Wall
Board Chair Mr. Jim Bannon
Board Chair Company Affiliation Bannon Law Group
Year of Incorporation 1982
Former Names
The Literacy Volunteers of the Lowcountry